01
Configure the workspace
Set the sender name, escalation path, and approved blocker playbooks before the first cohort goes live.
DayOneSignal
Pre-start recovery for workforce and certificate programs
Pre-start recovery for certificate and workforce cohorts
Move from accepted student to day-one start with less manual chasing.
DayOneSignal now includes a customer workspace, setup wizard, self-serve cohort imports, launch controls, and a conversation inbox built for schools that want to recover more starts without watching another spreadsheet all day.
- Built for
- Workforce, continuing-ed, trade, allied-health, and certificate programs.
- Staff time
- Fewer manual check-ins, cleaner escalation paths, and one workspace instead of scattered files.
- Product surface
- Setup wizard, cohort audit trail, launch controls, inbox, and digest-ready reporting.
Customer workspaceSelf-serve
Setup wizard
Sender defaults, escalation path, and blocker playbooks
Cohort intake
CSV validation, import audit, and launch-ready queues
Conversation inbox
Threads, statuses, and approved guidance in one place
Digest view
Needs-human queue and launch watchlist at a glance
Audit trail
Track imports, launches, blocked cohorts, and student status without leaving the workspace.
Exception-driven
Focus attention on the threads that need staff judgment instead of monitoring every message.
02
Import and audit the cohort
Upload a CSV, validate rows in the browser, and persist only the clean records into the workspace.
03
Launch and manage threads
Start outreach, monitor the student queue, and step into only the cases that need a human decision.
04
Review digest-ready summaries
Use cohort detail views and the updates page to see blocked launches, recent imports, and needs-human threads quickly.
Customer workspace
A real product flow now exists behind the landing page.
Customers can sign in, finish setup, import cohorts, inspect a launch-ready queue, open student threads, and review digest-style summaries without relying on operator-only tools.
Setup wizard
Capture sender defaults, escalation details, and the approved playbooks that shape replies.
Cohort detail pages
Inspect launch results, import history, and the exact student roster tied to each cohort.
Conversation inbox
See active threads, matched playbooks, and status changes in one workspace-scoped queue.
Updates view
Scan blocked launches, recent imports, and needs-human threads in one digest-style screen.
Dedicated SMS opt-in
The live demo now lives on its own review-friendly page.
Use the dedicated SMS demo page to show the opt-in flow, consent language, and student-side experience without mixing it into the homepage.
What the page includes
- Dedicated opt-in form with explicit consent checkbox
- Direct links to Privacy and Terms
- Focused path for Twilio/TCR review
- Cleaner separation between public marketing and the SMS demo flow
Overview
Share the rollout plan.
A printable brief that explains the scope, workflow, and success metrics.
Open the overviewCSV template
Use the import format.
Download the template with the required columns and a launch-ready structure.
Download templateQA fixtures
Validate the flow end to end.
Browser automation and seeded workspace fixtures now cover setup, imports, launches, and inbox behavior.
Open the workspaceProduct path
Follow the self-serve flow.
Setup wizard, cohorts, conversations, and updates are now separate customer-facing surfaces.
Review the flowCurrent build
From setup wizard to cohort launch, the product now has a real self-serve spine.
The next focus is making cohort detail, audit history, and digest delivery even stronger so customers can run the workflow with less operator intervention.